Privacy Policy

1. Controller

The controller responsible for data processing on this website is:

WELLREAL UG
Hertha-Lindner Strasse 10-12
01067 Dresden, Germany
Email: info@wellreal.de

2. Data processed and purposes

2.1 Website visits and server log files

When you visit our website, the hosting provider automatically processes technically necessary data in server log files, including the IP address of the requesting device (shortened or pseudonymised where possible), date and time of access, requested page, amount of data transferred, browser and operating system, and referrer URL where transmitted.

This processing is necessary to provide the website and maintain system security. The legal basis is Art. 6(1)(f) GDPR (legitimate interest in secure and stable website operation).

2.2 Contact form

When you submit an enquiry through our contact form, we process the data you provide: name, company, email address, selected service and message. For technical reasons, the date and time of the enquiry and your IP address may also be processed to prevent misuse, such as spam.

We use this data to handle your enquiry, prepare an offer and, where applicable, take steps prior to entering into a contract. The legal basis is Art. 6(1)(b) GDPR where the enquiry concerns a contract, or Art. 6(1)(a) GDPR where you have given consent.

3. Storage, locations and retention

Contact-form data, business email and server logs are stored and processed exclusively in Germany. There is no transfer of personal data to third countries outside the EU/EEA.

• Enquiries without a contract: up to six months after the last communication;
• Business correspondence and offer documents: up to ten years where commercial or tax retention obligations apply (Section 147 AO, Section 257 HGB);
• Server logs: a few days, up to a maximum of 30 days.

Where statutory retention obligations apply, processing is based on Art. 6(1)(c) GDPR. Data is deleted or anonymised after the relevant retention period expires.

4. Disclosure of data

We disclose personal data only where you have explicitly consented, disclosure is necessary for contract performance (for example, to shipping or logistics providers), or a legal obligation requires it. We do not transfer data to third parties outside the EU/EEA.

5. No cookies, tracking or analytics tools

Our website does not use cookies for analytics, tracking, marketing or profiling. We do not use analytics or tracking services such as Google Analytics, Google Tag Manager, Facebook Pixel, Matomo or Hotjar. No personal data is transmitted to third parties for advertising, analytics or tracking purposes.

6. Data security

We use appropriate technical and organisational measures to protect personal data against loss, destruction, unauthorised access and unauthorised disclosure. These measures include up-to-date systems and security software, restricted access to business email and locally stored data, and regular review of our security measures.

7. Your rights

Subject to the applicable requirements, you have the right of access (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR), data portability (Art. 20 GDPR), and to object to processing based on Art. 6(1)(f) GDPR (Art. 21 GDPR). You may withdraw consent at any time with effect for the future (Art. 7(3) GDPR). You also have the right to lodge a complaint with a data protection supervisory authority.

8. Contact for data protection matters

For questions about data protection or to exercise your rights, contact:

WELLREAL UG
Hertha-Lindner Strasse 10-12
01067 Dresden, Germany
Email: info@wellreal.de

9. Changes to this policy

We may update this policy to reflect legal requirements or changes to our services. The version published on this page applies to your next visit.